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Getting Started
With the promise that new information and related technologies are introducing in various aspects of our life, personal and/or business, it has become imperative to disseminate requisite knowledge needed to harness this tremendous potential. However, within the buzzword amongst top-notch corporate being focus on core competence areas, the onus of disseminating a new industry that is termed "Call Centers". Call centers offer support services to a host of giants in any business across various segments. To support various customers, call centers or any other company which has a customer service department needs a software. Help Desk Revolutions provides the solution which all customers are looking for.
What is Help Desk Revolutions all about?
Before we discuss all the features in depth first lets get familiar with the various features Help Desk Revolutions offer its customers:
- Knowledge Base:
The knowledge base is nothing but a database which contains information. Knowledge Base provides several options which you can use to search the specific information you are looking for. Searches will return data that contain all the words you enter in the search box.
- Browse:
Allows the user to specify the category they are interested. Within that category you can view all the queries or problems placed forward by the customers.
- Place Query:
You can define your own Query based on the Template provided in the Help Desk Revolutions Software.
- Control Panel:
Using the control panel the Administrator can insert the information about the company, information about all the departments in the company, information about all the people who will be providing support in those departments. The information which the Administrator can insert also includes login and password required to access the Ticket Handler system. Using the control panel you can also add various categories or Groups which you would be providing support for.
- Display Ticket:
Using the Display Ticket option, you can go through all the completed tickets. All you need to do is enter the Ticket id in order to access the information.
- Inventory:
Inventory allows a user to add the new inventory and also browse through the existing inventory. You can also use the Query option to retrieve the specific information about the Equipment you are looking for.
- Report:
Using this option you can access all the information about the calls made. This information can be accessed based on user requirements. If you are looking for information like how many calls were made during the period : 08/10/2004 to 08/18/2004 this is right to option to use. You can specify any valid date and retrieve the information accordingly. Apart from that you can also retrieve revenue information using this option.
- Invoice:
This is another great option which this tool provides. using the Invoice option you can generate invoices right at your desktop.
- Profile:
Using this option Administrator can change the information related to the user. For Ex. you want to change the phone number of the user. You can do that using this system.
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