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FeaturesBrowse:To access the Browse feature all the user needs to do is click on the Browse on the menu bar.Using the Browse option the user can specify the category . Within that category user can view all the queries or problems placed forward by the customers. This will only display all the tickets which have status as On-process. The first option which you have is Browse By: This option allows the users to select the category. There can be multiple categories. The user can select one of them. When you click on the category, you get the information categorised in to the following headings. 1.) Sent On: The sent on date will always be the date on which the Query was sent using the Place Query option. 2.) Title: The title can be the area in which user is facing problem. For Ex. Hardware : if the user is facing problem with the hardware 3.) Equipment: This will provide the deatils about the Equipment which is causing problems for the user. 4.) Replied on: The date mentioned here will be the date on which the customer support replied to the query which the user had. 5.) Classification: This will provide details about the problem. It can be either Normal or Urgent. Urgent class queries will be given higher priority than NORMAL class queries. 6.) Status: The status will be On-Process for the queries which are yet to be resolved.
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