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FeaturesControl Panel:Using the control panel the Administrator can insert the information about the company, information about all the departments in the company, information about all the people who will be providing support in those departments. The information which the Administrator can insert also includes login and password required to access the Ticket Handler system. Using the control panel you can also add various categories or Groups which you would be providing support for. To access the Control Panel option all the user needs to do is click on the Control Panel on the menu bar.The information under this option is categorised in to the following headings. 1.) Top Company Name: Enter the Name of the Company. 2.) Street Address: Enter street address. 4.) State: Enter the State in which you live. 5.) Zip Code: Enter the Zip code. 6.) Enable E-Mail reporting: This can be either Yes or No depending on the user. Categories or Groups: There are 2 subheadings under this option - 1. Caption and 2. Enable this Group?. Caption allows you to enter categories; that can be anything like hardware, software, electronics and so on. If you enable this group and Click on Next then you will be able to add another category. This feature provides four options for adding and retrieving, : This option allows you to Add or Retrieve categories. For Adding the Category click on the First button and then enter the deatils in the textbox provided next to the Caption. Then select either Yes or No to Enable or Disable the Group. Now when you click on the Next button the first one is automatically added to the system and now you can enter details about the next category. In order to retrieve the data all you need to do is click on the | First | Previous | Next | Last | depending on your preference. It is like a audio system providing various options like First Track, Rewind, Forward and Last Track.
The following are various sub headings which come under Departments: 1.) Department Name: Enter the Name of the Department you wish to add. 2.) Ticket Handler (Login id): The user who has this Login id will be eligible to log in to the Ticket Handler system. 4.) Password: Enter the password for the above Login id to be used for the Ticket Handler system. 5.) Handlers Name: Enter the Name of the person who will be replying to the queries posted using the Ticket Handler system. 6.) Contact Number: Enter the Contact number of the person who will be replying to the queries posted using the Ticket Handler system. 7.) Contact Number: Enter the Contact number of the person who will be replying to the queries posted using the Ticket Handler system. 8.) Specialist Compensation: In this option you can select any one of the options provided based on your requirement. 9.) Charging the customer: In this option you can select any one of the options provided based on your requirement. 10.) Categories altered above will get reflected only after submission: As soon as you add the categories or Groups, all of them will be reflected in this textbox. Based on your requirement you can select one by a click of a mouse button and if you want to select more then Hold Ctrl and Click for Multi-select.
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